Service is what we are all looking for, whether we are a private household or manufacturing company. Promises of service are easily obtained, but disappointments are too often experienced. At Danlink, we pride ourselves of making a difference with respect to service. After all, what is the value of being offered the latest technology if you are not instructed on how to apply it? And an offer for good quality and attractively priced product is not beneficial to you if you have to stop your production due to delayed deliveries.
At Danlink, we are very focused on service — technical service as well as commercial service.
We strive to be at the forefront of new developments within ingredients and additives for the food industry. Our own expertise has limitations, but we are always prepared to go the extra mile to assist you, either through the assistance of our principals or by drawing from our international network. This also means that we shall be happy to help you, even if we do not carry the relevant products for your project. We can often source such products for you. Historically, this is actually the way we have expanded our product range. Otherwise, we can transfer you to a company that can supply you with the relevant product.
We will never just leave a sample with you without going into details of what it can do for you and how it must be used. If we are told as much as possible about your demands, we can make sure that we provide the best possible product choice for you and thereby avoid wasting your time evaluating products on a trial and error basis. If volumes allow for it, most of our principals are prepared to develop tailor-made products for your specific demands.
- Deliveries. You can count on our deliveries to be on time. We need your assistance to provide regular estimates of your monthly demands, which we will actively try to remind you of, to be sure that our stock is kept up-to-date at any point in time.
- Documentation. All kinds of general documentations like Specification, COA, Halaal, Kosher, Allergens, non-GMO, MSDS are available for most of our product range. Special requests for documentation are provided – in most cases within a week.
- Samples. For our general product range, samples are dispatched immediately – in most cases, on the same day. Standard samples from overseas will be available in 3 to 5 working days.
Promises are easy to give. Our existing customers will, however, confirm that our performance is in accordance with our promises. We urge you to check us out!